To use certain services on the website, you will need to register and will be required to provide certain personal information including your name, phone number, email address and any other information that is requested on the information page. You must ensure that all personal information provided to us is true, accurate, current and complete. Please read our Privacy Policy for more information on how we use your personal data.

When you register with us you will be required to create an account password, which should be unique to this website in order to keep your personal information safe. You are responsible for maintaining the confidentiality of your password and account, you are also responsible for restricting access to your computer to prevent unauthorised access to your account.

You must contact Jollyes immediately if you are aware of any unauthorised use or breach of security of your account.

You confirm that you are not impersonating any other person or entity or using a false name or a name that you are not authorised to use. If you are not the end-user you confirm that you have authority to bind any person or company on behalf of whom you are using our website to these Terms and Conditions.

You are not allowed to use the website to make any false or fraudulent orders.

We are required by law to provide the Police and/or any other regulatory or government authority who is investigating suspected illegal activities your Personal Information and/or User Information, upon request.

We endeavour to ensure that all information is accurate on the website including product information, prices and pet advice. Prices quoted are correct at the time of publishing. There may be occasions where information is not correct through human error at Jollyes. A large amount of product information is supplied by third party suppliers, who from time to time may change ingredients, feeding guides and packaging on their products. You should always check the product packaging to ensure you have the most accurate product information.

Due to the nature of buying goods online, there are subtle differences that are different to a shopping experience in-store. You should acknowledge that

• All dimensions are approximate
• Product images on our website are to our best knowledge a comparable reflection of the physical product.
• We cannot guarantee that your monitor’s display of the colours will exactly replicate the colour of the product itself.

Should you find any errors on site, please notify us immediately so that we can rectify the error at the earliest possible time.

From time-to-time we may include links to third party websites where we think it is relevant. We do not have control over these websites, and they do not undergo vetting by Jollyes. We do not accept any liability in relation to the use of these websites.

All products are subject to availability. The items in your shopping basket that are not reserved any may be purchased by other customers until we accept your order.

By placing an order through the website, you warrant that you care legally capable of entering into binding contracts.

The display of products on our Website is not an offer by us to sell. There is no obligation for Jollyes to supply the items until we accept your order.

To create a contract between you and us, the following steps must be taken:

• Your offer to purchase an item occurs when you place an order pressing the “Place Order” button at the end of the checkout process
• You will be sent by us an order acknowledgment email that includes details of the products you have ordered
• Acceptance of your order and completion of the contract occurs when we despatch your products, or notify you that your order is ready for in-store collection. You will be sent a despatch email notifying you that the goods have been provided to the courier for delivery

We reserve the right not to accept your order for any reason, the most common reasons for an order being declined are

• We are unable to obtain authorisation for your payment
• The product that you ordered is not available, or is a long term out of stock product.
• Pricing or product description errors
• Failure to meet the eligibility criteria of the Terms and Conditions when placing the order

In the event that we cancel part or your whole order, you will be refunded the appropriate amount.

The contract of sale between you and us is in England in the English language.

All prices and offers for goods on the website are as advertised from time to time. The prices are in British Pounds Sterling (GBP) inclusive of VAT where applicable. We reserve the right to cancel any orders placed by you in the circumstance where there are significant pricing inaccuracies. You will be notified in the event of an order being cancelled.

We reserve the right to adjust prices before your order has been processed. You will be notified of any changes requesting your confirmation and agreement before the product(s) are dispatched.

There may be occasions where the prices of goods sold online differ from those in stores due to special promotions.

These terms and conditions relate to Jollyes – The Pet People’s (referred to as Jollyes from here on in) loyalty program called PETCLUB. PETCLUB is our customer rewards program which gives you the chance to earn points when you shop as well as receive exclusive offers, perks and vouchers.

Any participation by you in our loyalty program means you accept these terms and conditions. For more information about how we use your data as part of our loyalty program, please read our privacy policy.

We reserve the right to add or change our terms and conditions for optional elements of our program, like specific promotions and offers, for example, bonus point promotions, competitions. By taking part in any additional promotions, you also accept our terms and conditions.

We may, without notice, update or amend the loyalty program at any time. We may then need to change the terms and conditions from time to time, for example, if we introduce any new features, or update features to ensure that they are relevant. We will always aim to give you reasonable notice in advance of any changes, but you will always be able to find the most up-to-date terms and conditions on our website.

Jollyes PETCLUB is subject to a fair use policy, Jollyes may, in it’s absolute discretion determine accounts are not eligible for points, tier benefits or voucher benefits despite these benefits being earned. If Jollyes detect any fraud or misuse of PETCLUB, this will lead to closure of the account and associated accounts at Jollyes sole discretion.

We may transfer our rights and obligations under these terms and conditions at any time without your consent (for example, if we sell our business).

These terms and conditions are governed by the laws of England and Wales. Any related dispute will be resolved in the Courts of England and Wales. In some circumstances the laws where you are resident may apply and the Courts where you are resident may have jurisdiction.

Becoming a member of PETCLUB

Becoming a member of PETCLUB couldn’t be easier, they are a number of ways you can join. Including:

• Sign up in-store. All of our stores are part of the PETCLUB program, so next time you’re in-store you can join our program at the till or on the shop floor with one of our colleagues.
• Sign up online. To find out more information about PETCLUB and how to sign up visit our loyalty page at www.jollyes.co.uk/petclub.
• Make a purchase online – by completing a purchase online and creating an account, you will automatically become part of PETCLUB and accept our terms and conditions.
• Book a service at either our Jolly Groomers or at one of our Community Pet Clinics – by completing a booking you will automatically become part of PETCLUB and accept our terms and conditions.

In order to join PETCLUB there are a few requirements, including:

• All members must be a UK or Eire resident.
• All members must be aged 16 or over.

To get the full benefits of PETCLUB we ask that you:

• Make sure that your account is kept up to date with correct personal details including your:
  • Name
  • Address
  • Email – this must be valid and unique
  • Mobile number – this must be valid and unique
• Without the correct personal details we can not be held responsible for any loss of points, vouchers or special offers you might be liable for.
• If you happen to share an email address or mobile number with someone else then only one of you can sign up to the program.

Keeping in touch with you about PETCLUB

As a member of PETCLUB we would like to get in touch with from time to time to let you know about relevant products, services, offers, exclusive vouchers and more. You are entitled to manage both how we get in touch with you, whether this is via email, SMS, push notification or by post. This only refers to marketing communications, there are also transactional emails which we will always send. These include, order confirmation, password resets and when you have earned a voucher. For full information on how we use your personal information, please read our privacy policy.

Once you have expressed a preference on how we get in touch with you, we will always attempt contact you via your preferred channel, however, we might change how we get in touch with you without prior notice.

PETCLUB Tiers and Points

As part of PETCLUB you earn points whenever you spend in-store or online with Jollyes or visit our Jolly Groomer or Community Pet Clinic services. How you earn points can vary and are subject to change at any time without prior notice.

Tiers

As part of PETCLUB, you get the opportunity to enter different tiers based on the amount of points you earn when shopping with us. The terms behind the different tiers include:

• There are 3 Tiers available as part of PETCLUB, you enter these Tiers based on the number of points you have earned over a 12 month period, the points required to enter each tier are:
  • Red tier: up to 2000 points
  • Silver tier: between 2000 and 4000 points
  • Gold tier: Over 4000 points
• When signing up to PETCLUB you will automatically enter our Red Tier
• If you earn enough points to enter our Silver of Gold tier you will remain in that tier for a period of 12 months, at which point your points total will be calculated to check whether you remain in that tier. If you have not earned enough points to remain in that tier, you will automatically be downgraded by one tier, for example:
  • Gold Tier will be downgraded to Silver Tier
  • Silver Tier will be downgraded to Red Tier
• Customers will remain in our Red Tier if they earn less than 2000 points in a 12 month period.

Tier benefits

Each Tier comes with associated benefits which are subject to their own terms and conditions, such as:

• Any benefits for your Tier will reset every 12 months, which means if you don’t use them, you will lose them.
• When you are upgraded to a new Tier, the associated benefits will automatically be added to your account.
• If you are downgraded to a new Tier, you will forfeit any unused benefits.
• Jollyes may change or withdraw any offers associated to a Tier without prior warning.
• Every Tier benefit is subject to it’s own terms and conditions, details of which you will find on the associated voucher.
• For any referral benefits, the person receiving the referral must not live in the same household. Any bonus points will only be applied once the person who received the referral has spent a minimum of £5 with Jollyes, either in-store or online.
• Our free nail clip benefit is subject to availability, and not available at every Jollyes location.
• Our price match promise only relates to products found from other retailers that exactly match products that Jollyes sell, including product brand, size and version. It is also only valid on full price products, we will not price match against products on offer.

Points

The terms behind earning points include:

• You will start accruing points towards PETCLUB from 25/09/2023.
• The base amount of points you earn on a transaction vary depending on the tier you are in. The points earned per tier are:
  • Red tier: £1 = 10 points
  • Silver tier: £1 = 12 points
  • Gold tier: £1 = 15 points
• To earn points in-store, you must present your PETCLUB card at the checkout. In order to earn points online, you must be logged in before you checkout.
• Any promotions relating to bonus points are subject to there own specific terms and conditions and can be withdrawn at any time.
• Your points are personal to you and are not transferable and cannot be shared, sold, exchanged, bought, or traded in any way.
• Points are calculated on the purchase price of qualifying purchases (inclusive of VAT) rounded down to the nearest £. For example, as a red tier customer if you spend £42.99 you will earn 420 points.
• Points cannot be exchanged for cash.
• You have 28 days following an eligible transaction in which to query the number of points that you have earned.
• We reserve the right to amend your balance if you exchange or return any product, cancel or not complete on an offer from Jollyes or any promotional partner.
• We may correct any incorrect balances without notice to you, for example if Points have been incorrectly added to your account or deducted in error.

Vouchers

• Once registered, each time you earn 1,000 PETCLUB Points you will be automatically allocated a £2 voucher.
• You can only use a voucher once, at which point, no change will be given if your transaction doesn’t add up to the full value of the voucher.
• Vouchers are valid for 3 months from the date of issue.
• Vouchers remain our property at all times and have no cash value. Vouchers are not for resale, publication and are only valid for use at Jollyes stores, services and online.
• PETCLUB Vouchers cannot be used to pay for vet services.
• Any special conditions published by us, or on the PETCLUB voucher itself, that relate to special PETCLUB voucher offers will modify these terms and conditions.

Other updated terms

Price match

• Our price match promise only relates to products found from other retailers that exactly match products that Jollyes sell, including product brand, size and version. It is also only valid on full price products, we will not price match against products on offer.

Delivery charges

• If you pay for a delivery by a specific date (e.g. express delivery ordered before 1pm) and the delivery does not arrive on or before the specified date, you may contact our customer services team for a refund of the delivery charge.

Jollyes may include promotions, vouchers and competitions on the website from us or third parties. Each of these will be subject to availability along with their own set of terms and conditions.

Discounts and voucher codes offered by Jollyes are valid for purchases made on the Jollyes website and are not valid for use in Jollyes shops or telephone orders unless specified in the offer terms and conditions.

Promotions and vouchers are not exchangeable for cash, and they cannot be used with another promotion or voucher unless otherwise stated. To redeem a promotional code, you must enter the code in your basket before checkout page. These must be redeemed by the date published.

You can make payments for online purchases using American Express, Mastercard, Visa, Visa Electron Switch, Maestro, Delta, Solo and PayPal. We take the payment at the point of order.

You confirm that the credit/debit card or PayPal account being used for the purchase is yours or that you have authorisation from the owner to use it on their behalf.

To protect your card details, all credit and debit card transactions are processed by PayPal. Validation checks on the card holder and authorisation by the card issuer will be carried out on all credit and debit card transactions. If the card issuer refuses to authorise the payment to Jollyes, your order will not be accepted and we will not be liable for any non-delivery. For registered customers, we may from time to time store your credit card details on our systems, which will speed up the purchasing process. These details will be fully encrypted and only used to process card transactions initiated by you.

When you supply your payment details and personal information, you consent to allow Jollyes to transmit your personal information for the purpose of conducting credit and anti-fraud checks with the appropriate authorities. We do not store credit card information nor do we share customer payment details with any 3rd parties. For more information, please refer to our privacy policy.

Jollyes uses a Secure Socket Layer (SSL) technology, to ensure you have a safe and secure shopping experience.

We cannot be held liable for any loss you have incurred in the event that a third party obtains unauthorised access to any data provided by you when accessing our website.

You will have ownership of the products when we receive full payment of all sums due in relation to the goods including delivery charges.

The goods will be at your risk from the time of delivery.

We aim to deliver to the majority of postal areas in the UK and Northern Ireland. There are certain geographical areas that we are unable to make deliveries due to restrictions from our courier. Currently we are unable to ship to the following areas of the UK: Isle of Scilly, and Scottish Islands and Scottish Highlands. We are able to deliver to the Scottish Highlands, Channel Islands, Isle of Wight and the Isle of Man, these remote areas of the UK will incur additional delivery charges.

Currently we are unable to accept orders for delivery outside of the United Kingdom, including British Force Post Office addresses.

Jollyes also reserves the right to refuse deliveries to addresses such PO Boxes or a communal postal address which may be deemed insecure by our delivery partners.

We ship orders 6 days a week on Monday to Saturday. If you place your order before 11am 1pm we will aim to ship your parcel on the next day, subject to stock availability and parcel volumes. Your parcel depending on its size will be sent via Royal Mail Tracked Service or through Interlink/DPD couriers with e-mail tracking. Your delivery should arrive within 2 working days from the time you receive your Order Dispatched email, however there may be factors out of our control that may delay this. Please allow extra time for remote areas.

There may be circumstances out of our control that may impact our ability to deliver within this time frame which includes but is not limited to severe traffic disruption, fire, floods, strikes, industrial action or other events.

From time-to-time delivery of certain items will require a signature from a person. The signature will act as proof that you or the person whom the order is addressed has received delivery.

In the event that no one is available to sign for the items, then depending on the courier your product may be left in your “safe place”, or a notification card will be left at the delivery address with instructions from the courier to either organise collection or redelivery.

From time-to-time your products may be delivered separately due to courier restrictions or stock being stored in different locations. If you have not received all of your products after 1 week of your ‘Despatch Confirmation’ email contact us [email protected]

We aim to keep our delivery charges as low as possible, please visit our delivery policy page for further information on delivery charges.

If your order arrives incorrect, incomplete, damaged or if you have not received your order within 7 working days of receiving a 'Despatch Confirmation' email, please contact us immediately by emailing [email protected]

You are entitled to return products for a full refund up to 30 days from the delivery date providing you give us written notice in accordance to our returns procedure.

Jollyes will not accept returns of personalised goods, made to measure goods, veterinary medicines, used food, unsealed CDs/DVDs/or other recording media.

You must ensure that returned products are sent back unopened, in the original packaging, and they must be in a resalable condition.The cost of returning the products back to Jollyes is your responsibility, unless the product delivered is not the item that was ordered, faulty or damaged.

Please click here view our full refunds policy.

Under distant selling regulations you are able to cancel this contract, we will provide a full refund of the original purchase price and delivery charge, provided that you have notified us in writing no longer than 7 working days after delivery of the products. This is on the provision that you have provided reasonable care of the products, the products are unused and that the products have returned to Jollyes in a resalable condition.

Rather than using your rights under the distant selling regulations, you may prefer to return your products using our standard returns service. For more details please visit our returns policy.

Your right to return Products does not apply to Products that are personalised goods, made to measure goods, veterinary medicines, used food, unsealed CDs/DVDs/or other recording media.

To return your products, please click here and follow our returns procedure.

Please ensure that you return the products within 14 days of cancellation of the contract. To cancel your order, please provide written notice or contact our customer service team following the instructions on the returns policy. We will process refunds when we have received the returned product. Refunds will usually take 7 working days to clear.

New K9 Money Back Guarantee - if you are not entirely satisfied with your purchase of the new K9, please return the item to your nearest Jolllyes store within 30 days of purchase. Please ensure you present the product and your receipt for proof of purchase. Refunds will be processed at till and will usually take 7 working days to clear. 
If you are unable to present at store, please call our customer services line on 01992 662992 with your order details, alternatively email [email protected]

The Website is owned and operated by us, Leonard F Jollye (Brookmans Park) Ltd, a company registered in England under company number 1015506. Our registered office is BW House, 1 Lea Road, Waltham Abbey, EN9 1AS England. Our VAT number is 229 2247 66.

Jollyes are the owner or licensee of all intellectual property rights on the website. You agree that content and material featured on the website is for personal use, which allows you to download content onto one computer hard drive. You agree that you may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

The use and terms of this website and any contract formed are in accordance to English law and we agree to exclusive jurisdiction of the courts of England.

Nothing in these Terms shall exclude or limit liability of Jollyes for death or personal injury caused by our negligence, fraud or fraudulent misinterpretations, or any other matter that would be illegal or unlawful to exclude our liability.

In the event that you breach the Terms and we take no actions against you, Jollyes will still be entitled to use our rights and remedies in any other situation where you breach the terms.

A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Acts 1999

We will not be responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an event outside our reasonable control. This includes, but is not limited to strikes or other industrial action, fire, flood, or other events. Under such circumstances we will have an extension of time to perform these obligations for the duration of that period.

This website contains links to other sites which are provided by third parties, these website are provided for your information only. We have no control over the website contents, and accept no responsibility for them or for any loss or damage that may arise from your use of them.