How do I sign-up to the scheme?+
You can sign up by registering online, or by visiting any Jollyes store. If you already have an online account there is no need to do anything, you will automatically receive points on all future purchases.
Does it cost anything?+
No, you can join the Jollyes PetCLUB free.
Where can I earn and redeem points?+
The best place to update your personal details is by logging in to the Jollyes website. Where can I track my points? There are 3 easy ways to track your points. You can log into your online account on the Jollyes website, download the Jollyes PetCLUB App or speak to a colleague in our store.
Do I earn points on products with savings?+
Yes, you can earn points on every £1 you spend. So if you spend £20 in-store or online, you will earn 200 points.
Do I earn points on delivery charges for online orders?+
For any online order, you will earn points on the total amount that you spend which also includes any delivery charges.
Do I earn points if I use The Spa grooming service in your store?+
Yes, you earn 10 points for every £1 you spend and this also applies to any services you use in store including our Grooming Spa and our Pet Clinic.
Do I earn points if I use the Pet Clinic in your stores?+
Yes, you earn 10 points for every £1 you spend and this also applies to any services you use in store including our Pet Clinic and our Grooming Spa.
Do I need to be logged in online, to earn points?+
You can still earn points on guest purchases; however we recommend that you log in when making an online purchase. This will help ensure that we are able to link your purchase to your online account, and reduces the risk of missing any points.
How quickly will I see my points after I have made a purchase?+
We calculate points regularly throughout the day, so you will be able to see your points on the same day.
Do points expire?+
Yes, each point you earn is valid for 18 months after from the day you made that purchase.
Why have my points reduced?+
The most common reason is that you have just qualified for a PetCLUB voucher which will reset your points. You can check if you have a voucher by logging in to your online account on the Jollyes website or by opening the Jollyes PetCLUB app. Alternatively, some of your Pet Club points may have expired if you have some transactions older than 18 months before you have been able to qualify for your PetCLUB voucher.
My points are incorrect, who do I contact?+
Visit the contact us section of the website or contact our customer service team Mon-Thu 9am-5pm or Friday 9am-3pm.
Where can I see if I have qualified for a PetCLUB voucher?+
There are 3 easy ways to see if you have qualified for a PetCLUB voucher. You can log into your online account on the Jollyes website, download the Jollyes PetCLUB App or speak to a colleague in our store.
How long does a voucher last?+
Your Jollyes PetCLUB voucher is valid for 6 weeks from the date that it has been issued.
Why can’t I see the voucher in my account when I have just qualified for a voucher?+
Our systems need some time to calculate the points of your most recent purchase. If you have just qualified for a voucher, please allow 24 hours from your latest purchase for your voucher to appear. If you still have not received a voucher, please get in touch by visiting the contact us page.
Do I need to use the voucher in the same store where I earned my points?+
No you can use your voucher in any Jollyes store or online.
Can I use more than 1 voucher at the same time?+
Yes, you can use multiple vouchers in the same transaction.
What happens if I don’t spend my entire PetCLUB voucher at once?+
Your loyalty voucher can be used only once, so it is important that you redeem the full amount when using your voucher to make a purchase.
Where can I download the Jollyes PetCLUB App?+
The Jollyes PetCLUB app is available to download through the Apple and Google app stores. Click on the images below to go to the relevant App Store.
How do I redeem a voucher using the Jollyes PetCLUB App?+
Simply access your Jollyes PetCLUB App and view vouchers, each voucher will have a barcode which can be scanned by a member of staff in-store so that your discount is applied to the purchase.
Can I still use my Jollyes Reward Card?+
The Jollyes Pet Club has replaced the Jollyes Reward Card, so if you have your old reward card, please dispose of it in a suitable manner or alternatively hand it in to a member of staff on your next visit to a Jollyes store.
Do my historic Reward Card purchases qualify for Jollyes PetCLUB points?+
PetCLUB points can be earned on all future purchases, however if you had a registered Jollyes Reward card in the past, you will have automatically received 500 bonus points as a thank you gift.
Can I still use my Jollyes Gold Card?+
The Jollyes PetCLUB has replaced our Gold Card scheme, so if you still have a Gold Card, please dispose of it in a suitable manner or alternatively hand it in to a member of staff on your next visit to a Jollyes store.
Can I still use my Jollyes Over 60s Card?+
Yes, you can still use your Over 60s card (N.Ireland only) for in-store purchases. These purchases will also qualify for PetCLUB points.
