In order for us to be able to do this we employ Suitably Qualified Persons (SQP’s) in our stores and at our head office to safely dispense these products to you. To become an SQP these team members have attended a course and sat the relevant exams to gain the SQP qualification and gain CPD (Continued Professional Development) points on an ongoing basis.

To purchase these products in store please ask a team member for the duty SQP who will then be able to assist you with your purchase.

To purchase online please add the relevant restricted veterinary medicine products to your basket and fill in the short, required, questionnaire on your pets and our SQP will check your order and either dispense to you or contact you should they need to query your order.

Please be aware it is a legal requirement that the SQP’s receive your pet’s details and review the order to ensure the correct strength of licensed product has been ordered. An SQP cannot supply a restricted veterinary medication that is outside of the weight, age and species requirements of the product you intend to purchase and orders that do not meet these criteria will be cancelled and refunded.

Our online SQP’s are:
Thomas Waller QC30674
Kieran Chaney VP141C
Jollyes
Bellfield Road,
High Wycombe,
Buckinghamshire,
HP13 5HN
Premises Number: 2028449
The premises approval can be checked on the VMD's website - https://www.vmd.defra.gov.uk/registers/approved-premises.aspx
An up to date list of SQP’s can be found here: http://www.vmd.defra.gov.uk/registers/sqpregister.aspx
We state in each product description what pets each restricted veterinary medicine product is suitable for but if you require additional information on any of the restricted veterinary medicine products we sell, you can find further details here: http://www.vmd.defra.gov.uk/ProductInformationDatabase/
In the unlikely event of an adverse reaction to a restricted veterinary medicine product please contact us immediately. You can also contact the VMD directly here: http://www.vmd.defra.gov.uk/business/contact.aspx#complaint
We aim to offer a friendly, professional and knowledgeable service at all times but if, for any reason, you are not satisfied with how an SQP has dealt with your order please contact us:
 
Customer Services - 01992 703010
Jollyes The Pet Superstore
1, Lea Road,
Waltham Abbey,
EN9 1AS
 
If you are still not satisfied with how we have handled your complaint, the Veterinary Medicines Directorate (VMD) can be contacted here: http://www.vmd.defra.gov.uk/business/contact.aspx#complaint