Delivery & Collect In-Store

At Jollyes we know that waiting for a delivery can be frustrating, that’s why we have put together a set of delivery and collect in-store options that are convenient for you.

Delivery Policy

We ship orders 5 days a week on Monday to Friday. If you place your order before 1pm we will aim to ship your parcel on the next day, subject to stock availability and parcel volumes.  Your parcel depending on its size will be sent via Royal Mail Tracked Service or through Interlink/DPD couriers with e-mail tracking. Your delivery should arrive within 2 working days from the time you receive your Order Dispatched email, however there may be factors out of our control that may delay this. Please allow extra time for remote areas.

Free delivery on orders over £29

Standard delivery is FREE on all orders* over £29 from Jollyes.  This is available on all UK & Northern Ireland deliveries excluding premium deliveries and remote UK regions.

*Certain products cannot be chosen for home delivery, and this may be due to one of a number of factors.

Sudden fluctuations in demand may affect our designated stock levels resulting in products being temporarily withdrawn from home delivery until we are confident we can once again satisfy all orders in a timely manner.

Also weight restrictions, size restrictions and other contractual agreements mean that some products cannot be delivered under the same terms and delivery costs as the majority of our other items, these items are therefore available to ‘Click and Collect’ only.


Christmas Delivery Times (Mainland UK)

As you may expect, making deliveries over the Christmas period is a busy time for everyone! Be sure to place online orders in good time, particularly if you want them in time for Christmas. Check the table below for information on when you may expect your order to arrive. Please be aware that CLOSED means that no orders are collected or delivered on that day. As a result of this some orders may take longer than the suggested recommended delivery period of 2-5 working days and we apologise for any inconvenience caused during this time.


DateSpecialDelivery
Thursday 24th December Christmas Eve Normal Delivery Option
Friday 25th December Christmas Day Closed
Saturday 26th December Boxing Day Closed
Sunday 27th December Closed
Monday 28th December Boxing Day (Substitute Day) Closed
Tuesday 29th December Normal Delivery Option
Wednesday 30th December Normal Delivery Option
Thursday 31st December New Year's Eve Normal Delivery Option
Friday 1st January New Year's Day Closed

 

Christmas Delivery Times (Northern Ireland)
DateSpecialDelivery
Wednesday 23rd December Last Pre-Christmas Collections
Thursday 24th December Christmas Eve Deliveries Only - Full day until 5pm
Friday 25th December Christmas Day Closed
Saturday 26th December St. Stephen's Day Closed
Sunday 27th December Closed
Monday 28th December St. Stephen's Day Holiday Closed
Tuesday 29th December Collections Only
Wednesday 30th December Normal Service
Thursday 31st December New Year's Eve Deliveries Only - Full day until 5pm
Friday 1st January New Year's Day Closed
Saturday 2nd January Closed
Sunday 3rd January Closed
Monday 4th January Normal Service

 

Delivery Options (Mainland UK & Northern Ireland)

We offer the following delivery options for mainland UK & Northern Ireland deliveries.

OptionPriceOrder byEstimated Delivery Time
Standard (orders over £29) Free 1pm Mon - Sun 2-5 working days from order date
Standard (orders under £29) £4.95 1pm Mon - Sun 2-5 working days from order date
Saturday (excludes N.Ireland) £10.50 1pm Thursday Nearest Saturday
Sunday (excludes N.Ireland) £10.50 1pm Thursday Nearest Sunday

 

Delivery Options Republic of Ireland

We offer the following delivery options for the Republic of Ireland deliveries.

OptionPriceOrder byEstimated Delivery Time
Standard (orders over £29) Free 1pm Mon - Sun 2-5 working days from order date
Standard (orders under £29) £4.95 1pm Mon - Sun 2-5 working days days from order date

 

Delivery Rates (Remote UK Regions)

We offer standard delivery for all orders less than 30kg in the following regions:

RegionPrice
Scottish Highlands £12.00
Channel Islands £16.00
Isle of Man £13.50
Isle of Wight £13.50

 

Delivery areas not covered

We are currently unable to deliver to BFPO addresses, Isle of Scilly, Scottish Islands and International locations.

Free Collect In-Store Policy

We understand that sometimes it may not always be convenient to use home delivery or that you just don’t have time to find everything in the shop. To make buying from Jollyes more convenient, we are beginning to launch our FREE collect in-store service.

This service is currently available in selected stores and will be available across all stores very soon.  You can find out which stores are participating on the product page. 

Collect In-Store Options

There are 2 different Collect In-Store options:

Free Express Collect In-Store

If you place a collect in-store order and all your items are in-stock in your chosen collection store, we will have your order ready for collection within 3 hours of the time that your order was created. For same day collection, you will need to place your order before 14:30 Monday to Saturday, and before 12:45 on a Sunday.

Free Standard Collect In-Store

If your order contains an item that is out of stock or is not sold in your chosen collection store, we will send the product from our warehouse to your chosen collection store. If your order is placed before 1pm, your order will be ready for collection within 2-5 working days from your order date.

Hassle Free Process
  1. Simply place your order choosing the Collect In-Store option during the checkout, selecting the store of your choice.
  2. We will then email you when your order is ready to pick up.
  3. Visit your chosen collection store, you can find maps and opening times using our store locator. These details will also be included on your ‘Ready to Collect’ email.
  4. Go to the till and provide the following information to one of our store colleagues: Proof of Purchase - a printed or digital version of your ‘Ready to Collect’ or your ‘Order Confirmation’ email.

If someone else is picking up the order on your behalf, they must bring your ‘Ready to Collect’ or your ‘Order Confirmation’email.

We will hold your Collect In-Store orders for 21 days before refunding as per the Jollyes Refund Policy.