Modern Slavery Statement

Jollyes Pets – the trading name of Clifford Equityco Limited (company number 15489386) – is a specialist pet retailer operating 122 stores across the United Kingdom (as at 31st May 2026), supported by an online channel and central distribution. 

The majority of our suppliers are UK-based, and wherever possible we build long-standing relationships with national and local partners. We also source a number of our products – in particular certain own-label ranges and general merchandise such as pet toys, accessories and textiles – from manufacturers overseas, including in the Far East. 

We recognise that our supply chain includes businesses beyond our direct suppliers, and that visibility and oversight can become more challenging further down the supply chain. We currently have the greatest visibility over our Far East manufacturing factories, which are subject to independent audit (see due diligence, below). One of our priorities for the year ahead is extending that visibility deeper into the supply chain.  

Our approach is underpinned by policies available to all colleagues on our staff intranet: 

• an anti-slavery and human trafficking policy, setting out our commitment and the controls we apply; 

• an employee code of conduct and a grievance policy, enabling colleagues to raise concerns, including any indicators of exploitation they observe; and 

• an externally managed whistleblowing route available for all colleagues employed by Jollyes Pets.  

We expect every supplier we work with to operate lawfully, responsibly and ethically. Our supplier terms and conditions set out these expectations, and agreeing to them is a requirement for doing business with Jollyes Pets.  

As part of the ESG strategy now in development, we are preparing a dedicated “Supplier Code of Conduct”. This will set out our expectations on modern slavery and wider responsible-sourcing standards in greater detail, and will be applicable to our supply base, including service providers. 

Based on the nature of our operations and sourcing, we consider the areas of highest potential risk to be: 

• overseas own-label and general-merchandise manufacture, particularly in lower-cost sourcing regions; 

• warehouse, distribution and seasonal / agency labour, a recognised UK risk area; 

• logistics and transport; and 

• outsourced services such as cleaning and security, commonly associated with labour exploitation in the UK. 

As part of the ESG work now underway, we are formalising this understanding through a documented, group-wide modern slavery risk assessment, which is one of our priorities for the year ahead. Any instances of non-compliance identified are reviewed by the Operating Board, with appropriate action taken, up to and including ending the relationship with the supplier concerned. 

Our current due-diligence measures are set out below, and we recognise that these are the foundations from which we intend to build. 

• Independent factory audits. Our Far East manufacturing factories are subject to independent third-party audits assessing working conditions. These audits are currently conducted on an announced basis. 

• Moving to unannounced audits. We recognise that announced audits have limitations, as sites can prepare in advance, which is why we intend to move to unannounced audits across our supplier base, including service providers. Because this must extend to all suppliers and service providers, an implementation timeline is still being developed and will be confirmed as the programme is scoped. 

• Supplier terms. Modern slavery is addressed within our supplier terms and conditions, to be reinforced by the supplier code of conduct in development. 

• Accreditation. Many core own brand suppliers have internationally recognised independent accreditations, such as BRC, but we intend to make it a trading requirement for all future new suppliers of physical products. 

We recognise that a credible approach must be measurable. As our ESG strategy, Supplier Code of Conduct and audit programme develop over the coming year, we will gather the data needed to create a clear baseline against which we can measure progress. 

From that baseline, we will set targets and report against them in future statements, so that year-on-year improvement can be clearly demonstrated. The indicators we expect to track include; the proportion of suppliers covered by our code of conduct, the share of audits conducted on an unannounced basis, colleague training completion, and any concerns raised or cases identified. 

All Jollyes Pets colleagues are made aware of our commitment to preventing modern slavery as part of their induction. 

As part of the ESG work now underway, we will introduce role-specific training for colleagues in higher-exposure roles – in particular, our buying and category teams, who make sourcing decisions. Through our supplier terms, and the code of conduct in development, parties in our supply chain are made aware of their own responsibility to control these risks. 

Our priorities for the year ahead 

We have made modern slavery and responsible sourcing a clear focus. Our priorities for the coming year are to: 

• complete and roll out our ESG strategy and dedicated Supplier Code of Conduct, including our expectations on modern slavery, across the supply base and service providers; 

• formalise a documented, group-wide modern slavery risk assessment; 

• move from announced to unannounced independent audits across all suppliers and service providers, and confirm an implementation timeline; 

• extend supply-chain mapping and visibility beyond our direct suppliers; 

• introduce role-specific training for colleagues in higher-exposure roles; and 

• establish our baseline indicators and report on our progress against them in next year’s statement. 

This work is led by Adam Dury, Chief Executive Officer, together with Claire Goldenberg, Chief People Officer, and Anne Galloway, Commercial Director, with oversight from the Board. 

We engage with relevant trade associations and government agencies to keep our understanding of modern slavery risks and good practice up to date. This statement is published in a prominent place on our website with a link from the homepage, and will also be published on the UK Government’s Modern Slavery Statement Registry. Prior years’ statements remain available online.