Delivery and Collect In-Store



We want to make sure that your parcel gets to you and your pet as quickly as possible.

Typically orders are taking between 1-3 working days to be dispatched. There may be occasions such as a stock availability issue or high orders volumes where your delivery may not arrive within 5 working days.

You must order before 12pm for our 24 hour express and 48 hour standard shipping. 24 hour and 48 hour delivery is from dispatch from our warehouse and refers to business days. Most orders placed before 12pm will be dispatched the same day.

PetCLUB special offer

We are offering our PetCLUB customers a £2 discount on regular shipping costs, just another great offer for our PetCLUB customers. Login to PetCLUB to receive free and discounted shipping.

We offer the following delivery options.

OptionPricePetCLUB Price Login
Free UK Standard 48 hour* Delivery (order before 12pm)on orders over £39 PetCLUB only £0.00
UK Standard 48 hour* Delivery (order before 12pm)
business days from dispatch
£4.95 £2.95
UK Express 24 hour* Delivery (order before 12pm) £6.95 £4.95
Northern Ireland Standard Delivery £7.99 £5.99
Republic of Ireland Standard Delivery £7.99 £5.99
Isle of Wight Standard Delivery £13.99 £11.99
Scottish Highlands Standard Delivery £13.99 £11.99
Isle of Man Standard Delivery £16.99 £14.99
Channel Islands Standard Delivery £16.99 £14.99

* 24 hour and 48 hour delivery refer to business days, for example, order before 12pm on a Friday and select 24 hour express delivery you will receive your delivery the following Monday, order after 12pm on the Friday and you will receive your 24 hour express delivery on the Tuesday.

Free UK delivery is only applicable for mainland UK addresses, delivery charges will still apply for Northern Ireland, Republic of Ireland, Isle of Wight, Scottish Highlands, Isle of Man and the Channel Islands.


2 hour Click & Collect is now available.

We are pleased to announce that Click & Collect is now available across all our stores.